Clinical Practice & Research
Earth & Environment
Nature Publishing Index
Nature / Palgrave FAQ
Technical / Articles
Can't find what you need?
What would you like to know?
I have been charged a Foreign Purchase Fee
FAQ --> - Created: March 7, 2014 Updated: July 18, 2016
Information about Foreign Purchase Fees
Can you provide VAT/Sales Tax information for NPG subscriptions and Article Processing Charges (APCs) associated with Open Access?
FAQ --> - Created: March 12, 2014 Updated: June 20, 2016
VAT/Sales Tax Information for Nature Publishing Group titles.
How do I contact Nature Publishing Group's Customer Service?
FAQ --> - Created: March 11, 2014 Updated: August 24, 2016
Customer Service contact details
Site License Access Issue Help
FAQ --> - Created: December 8, 2015 Updated: December 9, 2015
I am being asked to pay for content that I should be able to access through my Nature Publishing Group site license
How do I contact the Customer Service and Print Subscription departments for Japan, China and Korea?
FAQ --> - Created: March 11, 2014 Updated: July 7, 2016
Customer Service and Subscription enquiries for Japan, China and Korea
What is the difference between NatureAsia.com and Nature.com, and where can I find more info?
FAQ --> - Created: February 27, 2015 Updated: May 27, 2016
Highlights of the differences between Nature.com and Naturasia.com
Important information for Swets customers
FAQ --> - Created: September 26, 2014 Updated: June 3, 2016
Information for Swets customers
Are there delivery delays to my country?
FAQ --> - Created: April 1, 2015 Updated: February 23, 2017
Updated information regarding potential delivery delays to destinations around the world.
What are the regulations regarding Japanese Consumption Tax?
FAQ --> - Created: October 14, 2015 Updated: October 14, 2015
Information relating to services which are liable for Japanese Consumption Tax and how customers should account for it.
How do I update my institution's IP address(es)?
FAQ --> - Created: March 27, 2014 Updated: September 30, 2015
Updating your institution’s IP address