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Site License Access Issue Help
FAQ --> - Created: December 8, 2015 Updated: December 9, 2015
I am being asked to pay for content that I should be able to access through my Nature Publishing Group site license
Can I see a copy of your Site Licence agreement?
FAQ --> - Created: March 12, 2014 Updated: December 2, 2014
Site Licence agreement
Why are Palgrave titles missing from my Admin Account?
FAQ --> - Created: June 3, 2014 Updated: June 3, 2016
Information concerning management of Palgrave journals for institutional administrators.
How do I contact the Nature Research Customer Service?
FAQ --> - Created: March 11, 2014 Updated: August 14, 2018
Customer Service contact details
What are the regulations regarding Japanese Consumption Tax?
FAQ --> - Created: October 14, 2015 Updated: October 14, 2015
Information relating to services which are liable for Japanese Consumption Tax and how customers should account for it.
Important information for Swets customers
FAQ --> - Created: September 26, 2014 Updated: June 3, 2016
Information for Swets customers
Can you provide VAT/Sales Tax information for NPG subscriptions and Article Processing Charges (APCs) associated with Open Access?
FAQ --> - Created: March 12, 2014 Updated: June 20, 2016
VAT/Sales Tax Information for Nature Publishing Group titles.
Administrator username/password explained
FAQ --> - Created: March 12, 2014 Updated: February 24, 2015
Administrator username/password explained
Why does our institution’s usage reports show hits on titles that we do not subscribe to?
FAQ --> - Created: March 27, 2014 Updated: February 24, 2015
Usage statistics showing titles to which you don't subscribe
Why do I receive an error message when registering my institutional account?
FAQ --> - Created: March 12, 2014 Updated: June 3, 2016
Error message while trying to register your institutional admin account
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