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How do I contact the Nature Research Customer Service?

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Created3/11/2014
Updated5/30/2018
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If having searched for an answer to your query on our help pages you still need to contact our Customer Service team please submit your query here and we will endeavour to respond to your question as quickly as possible.

Alternatively, we can also be contacted via the methods below:


Customers in North America, Central and South America
For Print Subscriptions:
subscriptions@nature.com
T +1-866-839-0194
 
For Institutional Site Licenses:
institutions@us.nature.com
T +1-888-331-6288 / +1-212-726-9394 (from Canada)
 
For Online Queries:
feedback@nature.com
T +1-888-331-6288 / +1-212-726-9394 (from Canada)

Springer Nature
One New York Plaza, Suite 4500
New York
NY 10004-1562
USA


Customers in the Asia Pacific region (Japan, South Korea, China, etc.)
Use our local language query submission forms here or:
T (Shanghai): +86-21-2422-5007
T (Tokyo): +81 3 4533 8090


For Print Subscriptions: nature.apac@nature.com (for Japan) / subscriptions@nature.com
For Institutional Site Licenses: institutions.apac@nature.com 
For Online Queries: 
nature.apac@nature.com (for Japan) / feedback@nature.com

Customers in the UK and Rest of World:
For Print Subscriptions:
subscriptions@nature.com
T +44 (0)20 7843 4759
 
For Institutional Site Licenses:
institutions@nature.com
T +44 (0)20 7014 4113
 
For Online Queries:
E
feedback@nature.com
T +44 (0)20 7014 4113

Springer Nature
Hampshire International Business Park
Cromwell Place
Lime Tree Way
Basingstoke
RG24 8YJ
UK
 
Contact details for other Nature Research departments can be located here.
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