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How do I contact Nature Publishing Group's Customer Service?

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Created3/11/2014
Updated8/24/2016
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If having searched for an answer to your query in the FAQs you still need to contact our Customer Service team please submit your query via our Ask A Question facility and we will endeavour to respond to your question within one working day.

Alternatively, we can also be contacted via the methods below:


Customers in the US, Canada, Central and South America
Springer Nature
One New York Plaza, Suite 4500
New York
NY 10004-1562
USA

For Personal Subscribers and Print Subscriptions:
Email: subscriptions@nature.com
Tel: 1-866-839-0194
Fax: 1-212-334-0879
 
For Institutional Site Licenses:
Email: institutions@us.nature.com
Tel: 1-888-331-6288
Tel (from Canada): 1-212-726-9394
 
For General Site Visitors:
Email: registration@natureny.com
Tel: 1-866-363-7860

Customers in the Asia Pacific region (Japan, South Korea, China, etc.)
Use our Contact Form or email us at institutions.apac@nature.com
Tel (from China): +86-21-2422-5007
Tel (from Hong Kong, Macau and Taiwan): +852-2821-7951
Tel (from other APAC regions): +81-3-3267-8751 


Customers in the UK and Rest of World:
Springer Nature
Hampshire International Business Park
Cromwell Place
Lime Tree Way
Basingstoke
RG24 8YJ
UK


For Payment Queries and Orders:
Email: subscriptions@nature.com
Tel: +44 (0)1256 302827
Fax: +44 (0)1256 812358
 
For Personal Subscribers:
Email: subscriptions@nature.com
Tel: +44 (0)20 7418 5535
 
For Institutional Site Licenses:
Email: institutions@nature.com
Tel: +44-(0)20 7843 4759
 
For General Site Visitors:
Email: registration@nature.com
Tel: +44 (0)20 7418 5535
 
Contact details for other departments within Nature Publishing Group can be located here.
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